Privacy Policy

1. Introduction

sermo ("we", "our", or "us"), operated by Sermocut, Zurich, Switzerland, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

This Privacy Policy is governed by Swiss law, in particular the Swiss Federal Act on Data Protection (DSG/FADP). By using the App, you consent to the collection and use of your information as described in this policy.

2. Data Controller

The data controller responsible for your personal data is:

Sermocut
Zurich, Switzerland
Email: support@sermocut.com

If you have any questions about how we handle your data, please contact us using the details above.

3. Information We Collect

Personal Information: We collect information you provide directly, including your name, email address, phone number, profile photo, and payment information when you create an account or make bookings.

Location Data: With your explicit consent, we collect precise location data to connect you with nearby barbers and facilitate service delivery. You can withdraw consent and disable location services at any time through your device settings.

Usage Data: We automatically collect information about your interactions with the App, including pages visited, features used, booking history, and the dates and times of your activities.

Payment Data: Payment information is processed securely by our payment service provider (Stripe). We do not store your full credit card details on our servers.

4. Legal Basis for Processing

We process your personal data on the following legal bases under Swiss data protection law:

• Contract performance: Processing necessary to provide our services and fulfill bookings you have requested.
• Consent: For location data, marketing communications, and optional features where we have obtained your explicit consent.
• Legitimate interests: For improving our services, fraud prevention, and ensuring the security of our platform.
• Legal obligations: Where we are required to process data to comply with Swiss law.

5. How We Use Your Information

We use your information to: provide, maintain, and improve our services; process bookings and payments; communicate with you about your account and bookings; and send you promotional offers and updates (only with your consent).

We also use aggregated and anonymized data to analyze usage patterns, improve our App, and develop new features and services.

6. Information Sharing

We share your information with barbers to facilitate bookings and service delivery. This includes your name, contact information, service location, and booking details.

We may share your information with third-party service providers (such as payment processors and hosting providers) who assist us in operating the App. These providers are contractually obligated to protect your information and process it only on our behalf.

We may disclose your information if required by Swiss law or by order of Swiss authorities, to protect our legal rights, or in connection with a business transaction such as a merger or acquisition.

We do not sell your personal data to third parties.

7. International Data Transfers

Your personal data is primarily stored and processed in Switzerland and the European Economic Area (EEA).

Where we transfer data to countries outside Switzerland or the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Swiss Federal Data Protection and Information Commissioner (FDPIC) or adequacy decisions.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in accordance with Swiss data protection requirements.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services.

After you delete your account, we may retain certain information as required by Swiss law (e.g., for accounting and tax purposes) or for legitimate business purposes such as resolving disputes. Such retained data will be deleted when no longer necessary.

You may request deletion of your account and personal data by contacting us at support@sermocut.com.

10. Your Rights

Under Swiss data protection law, you have the following rights regarding your personal data:

• Right to information: You may request information about what personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to data portability: You may request a copy of your data in a commonly used, machine-readable format.
• Right to object: You may object to certain processing activities, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

You may exercise your data portability and deletion rights directly in the App via Account → Privacy & Data. For other requests, please contact us at support@sermocut.com. We will respond within 30 days as required by Swiss law.

11. Children's Privacy

Our App is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at support@sermocut.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the new policy on the App and updating the "Last updated" date.

Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us & Complaints

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@sermocut.com

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.